Generic support tickets are broken. Discover how an AVS Dedicated Account Manager provides a proactive, strategic partnership to help you navigate goals, understand data, and grow your business
Beyond the Ticket System: The AVS Difference with a Dedicated Account Manager
We have all experienced it. You have a critical question about your website, a new idea, or an urgent problem. You send an email to a generic “support@” address or fill out a form. You get an automated reply: “Your ticket #229-B has been received.”
You wait 24 hours, get a reply from “Dave,” and explain your situation. When you reply, “Sarah” answers, and you have to explain your project all over again. You’re not a partner; you’re just a number in a queue.
This is not a partnership. It is a transaction. And it is not how Allied Virtual Solutions does business.
We believe in relationships. We believe your success is our mission. That’s why we provide our clients with a Dedicated Account Manager—a true partner and a single, consistent point of contact who understands your business, your brand, and your long-term goals.
What is a Dedicated Account Manager? (And Why Is It a Game-Changer?)
The AVS Difference: Why a Dedicated Account Manager is Key to Your Success | AVS
A Dedicated Account Manager (AM) is your personal advocate inside Allied Virtual Solutions. This isn’t just the person who answers the phone; this is a high-level strategist who is assigned to your account and is personally responsible for its long-term health and success.
Your AM knows your project history. They know your brand. They understand your goals. You never have to “start from scratch” or re-explain your business to a stranger ever again. This shift from a reactive ticket system to a proactive partnership is the single biggest difference-maker for your business.
When you have a Dedicated Account Manager, you unlock a new level of efficiency and strategic growth.
No more anonymous support emails. No more being bounced between departments. You have a direct line (via email, or phone) to one person who knows you and your project. This accountability is the bedrock of our service. A simple problem is solved in one email. A complex idea is explored in one call.
A support ticket is reactive. An Account Manager is proactive. Your AM will schedule regular check-ins to review your site’s performance, look at your analytics, and discuss your upcoming business goals.
Are you thinking of launching a new service? Your AM can coordinate the creation of a new landing page. Seeing a seasonal dip in traffic? Your AM will work with our SEO team to find out why. They are your strategic partner for growth, not just your IT helpdesk.
A Deep Understanding of Your Brand and Goals
Your AM is the central hub for all your project knowledge. They know your brand's specific AVS‑Gold (#d4af37) colour. They understand your company's tone of voice. They remember the conversion goals we set from day one.
Because of this, they provide an essential quality check. When you ask for a new page, they already know it needs to be Tailored to your goals and branding and Mobile‑Friendly. This deep, shared context saves countless hours of revision and ensures consistency.
Unmatched Efficiency and Peace of Mind
Time is your most valuable asset. Stop wasting it by managing multiple contacts, re‑explaining your needs, or checking if a task was done. Your AM acts as your internal project manager, coordinating with our designers, developers, and SEO specialists so you don't have to.
This gives you the ultimate peace of mind. You can send a single request to your AM and know, with confidence, that it is being handled by the right expert, in the right way, without you needing to micromanage the process.
Your Account Manager: The Hub for All Your AVS Services
Your Dedicated Account Manager is the "hub" that connects all the vital spokes of your digital presence. They ensure every service we provide works in perfect harmony.
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Managing Your Content: Need help with that Easy to Update CMS? Your AM is your first call for training or support.
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Guarding Your Security: Worried about a new threat? Your AM works with our technical team to ensure your Secure & SEO‑Ready site is always patched and monitored.
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Reviewing Your Brand: Thinking of a brand refresh? Your AM will ensure any new design is perfectly Tailored to your goals and branding.
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Optimising for Devices: Noticing an issue on your phone? Your AM will coordinate testing to keep your site perfectly Mobile‑Friendly.
This holistic approach means you're not just buying a service; you're investing in a partnership that understands every single piece of your digital puzzle.
Experience the Allied Virtual Solutions Difference
Generic solutions get generic results. A faceless support team offers no real support. Your business deserves a partner who is as invested in your growth as you are.
That partner is your Dedicated Account Manager.